Shipping Policy

Last Updated: 14-06-2026

Thank you for shopping with Deju. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

All orders are processed within 1–3 business days after payment has been received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• United States: 5–12 business days
• Canada: 7–15 business days
• United Kingdom: 5–12 business days
• Australia & New Zealand: 7–15 business days
• Europe: 5–12 business days
• Rest of the World: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout unless otherwise stated.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 72 hours for tracking information to become active.

Delays

While we strive to deliver all orders on time, delays may occur due to:

• Customs inspections
• Carrier delays
• Severe weather conditions
• High seasonal demand
• Unforeseen logistical issues

We are not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been processed or shipped, we may be unable to modify the shipment.

Additional shipping charges may apply for returned or redirected packages.

Lost Packages

If your package is lost in transit, please contact us at Deju-box@hotmail.com.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number
• Clear photos of the damaged item
• Photos of the packaging

We will review the case and offer a suitable solution, which may include a replacement or refund.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.

Contact Us

If you have any questions regarding shipping, please contact:

Email: Deju-box@hotmail.com

Business Name: Deju